Privacy Policy

Last updated on Mar 14 2025 

idealAMS (“IdealAMS”, “we”, “us”, “our” and terms of similar meaning) takes your privacy rights very seriously. We are committed to transparently describing our privacy practices, including how we collect, use and disclose your information and data as part of the normal operation of our website at https://idealams.com/ (the “Site”) and the Services, as defined in our Software as a Services (SaaS) and Services Terms and Conditions (“Terms”) which includes access via your use of the Software and associated platforms. For clarity, our Services do not function as a fully independent SaaS product solely developed and managed by IdealAMS. Instead, they operate on a technology stack that incorporates third-party platforms responsible for hosting essential Service components, as well as member portals, which are supported on servers administered by third-party hosting providers.

We encourage you to read and understand our Terms and this Privacy Policy before using the Services. By accepting the Terms and/or Privacy Policy in registration or by accessing the Site or using the Services, including the Software, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms.

All capitalized terms that are not otherwise defined herein obtain their meaning from the Terms.

What Information Do We Collect?

General
Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.

Personal and Identifying Information
Users of the Services must provide the requested contact and identity information and other personal information as requested or where indicated. Where possible, on these forms we indicate which fields are required and which fields are optional. In addition, as you use the Services, you can from time to time enter or send to us personal information.

Personal information, such as your full name and e-mail address, may be collected in connection with your use of the Services. You represent that you have the right and authority or have obtained all necessary consents to provide any information, including personal information of another individual or corporate information that is provided by you to IdealAMS. We do not control, access, or use this information except in aggregated and anonymized form for operational and analytical purposes.

You always have the option to not provide information by choosing not to become a User, as defined in the Terms, or by not accessing the Site or Services and using the features for which the information is being collected.

Information Collected Automatically
When you use the Services, IdealAMS automatically receives and records information from your device, including your location, IP address, operating information, mobile carrier (if applicable), device and Software IDs, cookie information, and the page you requested. Unless otherwise stated in this Privacy Policy, IdealAMS only uses this data in aggregate form.

How We Use Your Information

We may use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site or Software, to provide to you the license for the Software; to provide you with the Services; resolve service disputes; troubleshoot problems; deliver information to you that, in some cases, is relevant to your interests; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms; provide you with system or administrative messages, and as otherwise described to you at the time of collection.

We may also use personal information about you to improve our marketing and promotional efforts, to analyze usage of our Services, to improve our content and product offerings, and to customize the content, layout, and services. These uses improve the Services and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Services.

Upon termination of our Services, you are responsible for managing your data in third-party platforms in accordance with their applicable policies. IdealAMS hosts member portals and related data on third-party platforms and unless otherwise agreed, we may retain such data for only as long as required and no later than 30 days of termination.

Our Disclosure of Your Information

We will share your personal information with third parties only in the ways that are described in this Privacy Policy and in accordance with your permissions. We will not sell or rent your personally identifiable information to third parties without your explicit consent.

The following describes some of the ways that your information may be disclosed in the normal scope of business to provide our services:

Anonymized Aggregated Data. We aggregate and anonymize data and use and disclose such information for a variety of purposes, including analytics. However, in these situations, we do not disclose any information that could be used to identify you personally.

Public Areas of the Service. User activities in the public areas of the Site may be identifiable to a User Account, and all or certain users of the Service may be able to see your published content.

Law and Harm; Jurisdictions. Notwithstanding anything to the contrary in this policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or any other person’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information. 

Sale of Business. We may also disclose personal information to the acquiror or its agents in the course of the sale of our business.  If we do this, the disclosure will be subject to confidentiality arrangements customary in such transactions.

Storing or Processing Your Data Outside of Canada. Finally, please note that in some cases, personal information that we collect may be stored or processed outside of Canada. In such cases, we continue to protect the information with appropriate safeguards, but it may be subject to the legal jurisdiction of those countries and governmental authorities in those countries.

Subsidiaries and Affiliates; Service Providers. We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the Site and the Software, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Services. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information.

Information and Data Retention and Rights

We keep information and data only for as long as it is required for the purposes for which it was collected, in accordance with the applicable laws. Notwithstanding the foregoing, we may periodically de-identify (a) information from collected data in unused User Accounts; and (b) unnecessary information from data collected elsewhere on and/or through the Service. Subject to the terms and conditions of this Privacy Policy and applicable law, with the exception of aggregated data, we may delete unused User Accounts, and the information and data associated with them within a time period as required by applicable law.

If your User Accounts are terminated, we will deactivate them, but we may retain your information and data for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy.

 Correcting and Updating Your Personal Information

You may review, delete and update your personal information to ensure it is accurate on the Services. Alternatively, you may contact us at info@idealams.io to update or delete your personal information.

Where we have asked for your consent to use and/or process your information and data, you can withdraw this consent at any time. We will do our best to accommodate your request, subject to applicable laws and the terms and conditions of this Privacy Policy.

Children’s Privacy

The Services are not intended for children under the age of eighteen (18) or the applicable age of majority subject to the applicable laws of your residence. IdealAMS does not target its Services to children under such age of majority and IdealAMS does not knowingly collect personal information from children under the age of the applicable majority.

Security and Breach Notification

While we strive to protect your information and data by putting in place a range of technical and organizational measures to safeguard and secure the information and data we receive from you, including without limitation, physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure, we cannot guarantee the security of your User Account information. Unauthorized entry or use, hardware or software failure and other factors, may compromise the security of User information at any time. You must prevent unauthorized access to your User Account by selecting and protecting your password appropriately and limiting access to your device.

The information you provide to us is stored on our secure servers or on secure servers used by our service providers. We are continuously utilizing security measures to protect your information and data from unauthorized access or against loss, misuse or alteration. These means include physical, administrative and electronic (technological) measures, such as anti-viruses, strict access controls to information necessary to perform Services on a need-to-know basis. Despite our efforts, we cannot guarantee the security of your information and data. Unauthorized entry or use, hardware or application failure and other factors, may compromise the security of your information and data at any time.

We reserve the right, without any limitation, to investigate any suspected breaches of the Service’s security or information technology or other systems or networks. IdealAMS takes the security of your information seriously. In the event of a privacy breach involving your information that poses a real risk of significant harm, we will notify you as soon as feasible or as required by applicable law. We will also notify the relevant privacy authorities, such as the Office of the Privacy Commissioner of Canada, if required. Our notification will include a description of the breach, the information involved, the steps we are taking to mitigate potential harm, and the steps you can take to protect yourself.

Other Information and Data Collectors

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information and data we collect from you. To the extent that you disclose information and data to other parties through the Service, different rules may apply to their use, collection and disclosure of information and data. Since we do not control the information and data use, collection or disclosure policies of third parties, you are subject to their privacy policies. We encourage you to ask questions before you disclose information and data to others.

 Changes to This Privacy Policy

 IdealAMS may amend this Privacy Policy from time to time. The use of information we collect is subject to the Privacy Policy in effect at the time the information is used. If we make any material changes in the way we use your personal information or data, we will notify you by (i) posting a notice on the Site; (ii) e-mailing you at your e-mail address associated with your User account (if any); or (iii) by updating the “Last Updated” date at the top of the Privacy Policy and/or otherwise notifying you pursuant to the notice or modification provisions in the Terms. You are bound by any changes to the Privacy Policy when you access or use the Services after such changes have been first posted.

 Questions?

 It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our privacy officer at info@idealams.io